Course curriculum

  • 1

    Intro

    • Disclaimer - Please watch

    • About your Instructor - Nick Webb

  • 2

    Chapter 1

    • Our Approach

    • Lesson 1 - Introduction

    • Lesson 2 - Building Blocks

    • Lesson 3 - Why Care About Customer Experience

    • Lesson 4 - What is the Definition of Customer Experience?

    • Lesson 5 - Understanding The Soul Of The Customer

    • Lesson 6 - SOC vs VOC

    • Lesson 7 - Innovation Pipeline

    • Lesson 8 -